Frequently Asked Questions
Everything you need to know about bringing Haden home.
What is the standard shipping time for furniture and decor?
Standard shipping typically takes 5-7 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do Haden products come with a warranty?
Yes, all Haden furniture pieces include a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your status by logging into your Haden account and visiting the 'Order History' section.
Are your materials sustainably sourced?
We are committed to quality and ethics. Our wood products are sourced from FSC-certified forests, and we prioritize eco-friendly textiles and low-VOC finishes across our collections.
Can I make changes to my order after it has been placed?
Orders enter our processing system quickly. You may request changes or cancellations within 2 hours of placement by contacting our customer support team.